And I had to chase for my tickets. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. You also agree not to separately contact the Buyer at any time for any reason. Dec-23-2017 03:49 PM. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo has the right to deny your request for a refund. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Stay informed. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The official website will usually direct you to the authorised ticket seller. Contact Viagogo directly - raise a complaint & request a full refund. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. arrow_forward. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". It also failed to adequately disclose to consumers that it was not a primary ticket seller. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. Hello has anyone had a successful outcome from viagogo through paypal. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". 2.2 Registration. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. 6.6 No Agency. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 2.6 Making an Offer. Why do my tickets have someone elses name on them? Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). 6.2 Waiver of Consequential Damages; Liability Limit. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Viagogo will never pay you after you sold your tickets and you can never get back your money. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. You are on a Viagogo website. Infogram. 2.11 Ticket Fulfillment. Customer offered $500 to take down negative Google review. PLEASE REPORT THEM TO PREVENT MORE VICTIM! 4.1 Double Posting and Removal of Tickets. Checked for accuracy by our qualified fact-checkers and verifiers. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Viagogo ranks 177th among Tickets sites. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. 1. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 2. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. If the Google listing says ad, do not click. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. By using our Site, You agree to accept this Agreement. 2.14 Substituted Seat Locations. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I'm Travelling - where and when will I receive my tickets? What are the viagogo Terms and Conditions? The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Ticket listings are a representation of actual seat location. 6.3 Allocation of Risk. They often process refunds if requested. 1.2 Ticketing Exchange. When We receive an offer by bank transfer, We will check to see if the bank account is valid. To be eligible for a VAC refund your application needs to have been finalised. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. The email response they send is a template. [It was like getting] blood from a stone.". Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. My event is cancelled or postponed - What do I do? The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. You will need a username and password to access the Site and use the Services. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. After you raised a dispute did paypal stop or refund deduction from card? With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Welcome to viagogo's online ticket exchange (the "Site"). Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. To be a member of this Site, You must agree to accept the terms in this Agreement. Just as before, when you make a ticket selection, the clock starts ticking. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. momentum in tennis physics. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Piggyback tickets may not be sold in the same listing. it is a scam. 1. 6.7 Third Party Information. There are limited situations where refunds can be granted. You may have to fill in a Dispute Claim Form. Viagogo pays search engines like Google to appear at the top of search results for major events. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. How do I unsubscribe from your newsletter? ! It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Can I buy tickets that are personalised with someone else's name on them?