However, we do need to refuse some items for being non-recyclable or containing hazardous materials. Are there no QUALIFIED PERSONS in back that test these items before they're placed on the shelf to sell to the public? As bad as Goodwill is you have to open the package to even see if it works let alone not be damaged or have some of the parts in it. Stay away this place selling broken stuff but dont want to take responsibility for it. Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! The clerk said they had to be returned to the same store. This isn't always practical, and terrible customer service example. However the staff should have seen this before they placed it out for ppl to buy. Bad business decision.Bad judgement to change their policy. When you donate your new and gently used items, local Goodwill organizations sell them in stores or on shopgoodwill.com and use the revenue generated to provide valuable employment training and job placement services for people in your community. And they don't honor it half the time since their workers seem to make up their own rules. They tell you too bad, it says "as-is" I told them, I understand it is "sold as is" But you should be ashamed selling items that DO NOT WORK!!. It was in the return period. I hope someone can help as I had to leave the store with the 2 bedsheets as the return was rejected outrightly. They are losing nothing!!!!!! I can't believe they won't accept returns or exchanges that's absolutely terrible and is a disgrace. I promise you that!! I will not return to a Goodwill store, and I have, over many years, donated generously to the organization. Finally went to goodwill after 1 year. High prices, crappy customer service. It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. Once home while cleaning found broken glass in lip. She stated that all new purchases are final sale. I also work in high end retail. I've always had a great experience with Goodwill. He might forgot that the donors and customers support Goodwill to run business, so you can help people. The one thing GOODWILL does NOT LIKE is NEGATIVE PUBLICITY we made them NOW LETS BREAK THEM john, I can't stand being asked to round up on my purchase. I understand the good this organization does for communities. This is why I love Savers. Goodwill and their employees are shady. Very very sad to have been treated with the utmost disrespectful employees I've ever came across. Please include the requested accommodation and your contact information. Did y'all forget the meaning of Goodwill? Soiled or damaged returns will not be accepted. Sometimes these are individuals who face specific challenges, such as language barriers, or physical or cognitive disabilities. At least within 7 day period. With the Coronavirus Pandemic going on and even now that the mask mandates are being taken away and not offering fitting rooms the "no cash back" return policy is outrageous!! They completely took the dressing rooms out, then offer no refunds, no store credits..just find an item or items the same day you return the item to the store. What am I suppose to do? I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. I washed the items only to pull them out of the dryer only to see the one with paint on it. I hate the new return policy in Tennessee. Hence your whole crap about "providing jobs". This happend in the mid rivers location in Missouri. Spoke to a woman who acted as a manager. What happened to the return for electronics? When I tried to explain I only wanted an in-store credit she cut me off and said no returns that I had to talk to the manager I went to go find said manager and I could not find them anywhere. This program helps you get a low-interest reliable, used vehicle. She said it's been that for 6 months. I purchased a rather large item yesterday. I was under the assumption that I could take them home try them on and bring them back. The return policy at Goodwill is pretty stringent. Dressing rooms still closed. Ridiculous that goodwill sells items that are not complete in a sealed with rape box. I want the 37 LG TV that I bought working or my money Back. Not even Store Credit??? I just bought a shirt as a gift. When I got home and took the pillows out, I discovered that inside the pillow cases was nothing but another closed case filled with foam and nothing that looks like feathers. Someone used it as a drop cloth when they painted. We went to the store in Citrus Heights, Ca. Goodwill Industries also hires veterans and individuals who lack either education, job . But, when good will inspect an item, price I it and display it for sale and the item turns out to be not what it's supposed to be, then I think the customer is totally illegible for his money. Prior written permission of providing job opportunities to support and comfortable for that policy. Shame on you Goodwill for being greedy and self-serving. Trying to buy something in the store to replace it I paid seven dollars for two make up brushes. coupon greed, no when you donate something your coupon is only good for 20% of a used item nothing new from target can you use your coupon on. I believe when someone goes out of their way to help they should be recognized. I did not have time to try them on. To maintain the health and safety of shoppers and employees alike, there will be sanitization and social distancing policies in place to protect the health and safety of our guests and employees. Here is what the process looks like: I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. It is battery operated. They have a great return policy there, 14 days with tags attached and receipt. They are rude and unprofessional. See detailed Goodwill customer service rankings, employee comments and much more from our sister site. This might be an inconvenience to you but you can rest assured that you will be reimbursed that same amount within 45 days . They did not let me return them. It doesn't hurt them to give money back on a bad item. However the tax you played should be in loaded in store credit. I JUST WENT BACK TO THE DROP OFF ON THE SIDE OF THE SAME STORE AND DONATED THE GROUND AND O YES I WILL GO BACK IN THE STORE AND WHAT THE WILL BE SELLING IT AGAIN FOR MY $60. Its hard to say no thank you to a donation when those donations help to fund Goodwill programs. No problem right? According to the Goodwill return policy, there are certain products that the store will not accept for a return. The amount they take from your account is tied to the order-id. I bought a 37 LG TV at Goodwill Store at 5880 Edinger Ave, Huntington Beach, CA 92649, lastbMonday afternoon. And he told me it was my choice to buy it. Each purchase gives you another stretch of time for shopping with each "new" credit slip. Yeah I just got back on my bike ride to the goodwill to return a pair of size 13 tennis shoes that were one of two pairs of size 13 shoes for my self . All stores in Summit, Portage, Medina, Ashland and Richland counties remained closed on Wednesday. It is now June of 2021. Not everyone can try things on in the store, or use in-store credit. BUT, after leaving the Lakewood Ranch store yesterday I am quite confused. CANTON, Ohio A man who is an employee of Goodwill Industries has been arrested after police say he threatened to "shoot up" a store, resulting in the temporary closure of several Goodwill . On occasion, we do feature merchandise in our store that is New and therefore, we do very little discounting of this merchandise. At the Prattville Alabama store, l have ALWAYS had good buys but on 12/1/2019 l purchased several items including 2 pair of really good walking shoes. Your email address will not be published. I am disappointed with this explanation. Guess what. Goodwill at 4605 Dixie Hwy, Fairfield, OH 45014: store location, business hours, driving direction, map, phone number and other services. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. Really!!!! Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. Good will has lost a customer over this policy. Complete Goodwill customer service contact information. No you have to double charge people. You should consider about some return policy in some cases to be fair for customers. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. So before purchasing from Goodwill, make sure you want to buy it. Well run and organized store. Sigh Great News! I have bought thousands of dollars in purchases from Goodwill over the years. I won't be shopping there as much anymore.F. They constantly sell electronics that are "Sold as-is" or "Untested" Then when you buy it, pay postage and have it delivered and it doesnt work. No cash refunds on non working purchases They sold an emfamil sample box for $15 dollors and I bought anyway cause I was in needed. So I buy blind. Got it home and it didn't work. Start following the science and update your unscientific Covid policies. I purchased an item on October 24th and returned it on the 27th. I want to start by saying I am a longtime GW fan. I Will Also Not Be Shopping At Any Goodwill Due To Their Selfish Money Hungry Ways. It will make me feel I want shopping more Lol. At my local store the Goodwill credit slip is useable for about 2 weeks (maybe longer - I have to read the slip each time. my bad memory is to blame). They had put the best plates on the outside. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. But the no as is and no return policies is absolutely unfair and ridiculous! I bought two steam carpet cleaners at the Jackson store. Isn't Goodwill, Goodwill? In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. THIS THE VIRUS WE HAVING WORLD BEHAVIOR, 1 BAD APPLE SPOIL THE HOLD BUNCH, Bought several tops at a Goodwill In North Carolina. This may get their attention!! I witnessed them giving a cash refund to a customer without a receipt. But, if you blink - it will be gone. Wrong. The . And it not there stuff it other people thing that they give up so goodwill all I'm saying is TO GET YOUR POLICY RIGHT. I tried to return clothes (with receipt and tags intact) the next day and they said no returns, not even for store credit. No open dressing rooms? Good job guys!!! We do not offer cash refunds. An appropriate discount rate for use is 6%. I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes. Donation Methods. Once you pay for the product, you will not be able to return it. Nope and now they won't take it back. Source: IRS Donating Guidelines I was told at the store that I should redonate all of it because someone else would probably be happy to buy it.I draw social security and cannot afford to throw away money like that. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. Each month the Consumer Safety Product Commission sends Goodwill the latest recall notices. Before doing so i ask manager if it were to leek could i bring back for tefund. All sales are final at our northern Arizona locations. I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. Our stores are stocked daily with great merchandise worthy of a second chance. Threats close stores: Goodwill stores, donation centers to remain closed Wednesday across northern Ohio. Telephone # (804) 745-6300 in Central Virginia or (757) 248-9405 in Hampton Roads. We accept return or exchange within 14 days of the item (s) arrival to you if you are not 100% satisfied. I think I'm about done with Goodwill paraphernalia. The CDC has lifted the mask mandate for fully vaccinated individuals, as has the governor of MN and most recently the mayor of Minneapolis. Moreover, the return periods for GRID items are also different: Goodwill Exchange Policy is very straightforward. I think some people get confused as to what that means. I had to call to find out. Lets hope my new work pants fit since the dressing rooms arent opened either. Once you buy any of these items, they belong to you and are not eligible for a return. I don't know that I'll be going to goodwill from now on because of this. I mean they get items for free..people pay for these items and they make money and they won't let you have in store credit??? While most people recognize Goodwill as a retail chain, that is only a portion of the Goodwill story. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Occasionally, people will ask for an item to be discounted. I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. Show them goodwill policy and they said depend on the store for refund policy. I waited 3-5 business days for it and none. I believe that the administrative offices need to make sure policies are followed in ALL stores. I will think twice about shopping there from now on. For more information, call 412-632-1809 or e-mail accommodations.request@goodwillswpa.org . I am a senior and it is most difficult to wrestle the item into my car just to take it to another store. BADWILL should be their name because there's nothing GOOD about them! No automotive hazardous waste such as tires, lead acid batteries, additives, gasoline, oils, antifreeze, etc. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! to RETURN an item for CREDIT If Goodwill didn't overprice their stuff I could see a policy such as this but this is simply not the case. You now give a gift card. That, coupled will their 501 C-3 status for nonprofit makes to be a extremely profitable corporation I would say . I have a really big CONSISTENT issue with how the company is tagging merchandise damaging perfectly good quality merchandise that is otherwise in immaculate condition or brand new putting holes in it because they're either careless or not trained in how to tag/sensor seams or tags in the garment. But it didn't bother me too much because I knew if I got a dud I could always take it back and find something else. What so ironic is that your non profit organization must be balling so big that you've forgotten what The name and meaning of "Goodwill" really means and stands for!!! Today I was going to buy a ps3 for 80$ complete trash it didn't work. I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Serving Marion, Delaware, Union, Crawford and Morrow Counties in Ohio. Goodwill Industries of Northwest Ohio is dedicated to providing effective, comprehensive employment services to men and women with criminal convictions. Not sure. Not sure who's running things lately, but this chain of thrift stores is going down hill with their return policy. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that. They refused saying they are not doing returns now and would not take them back in the future. The lady I spoke to said I could get a refund for my items. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. HELP! Answer was "No" buy as is. I'm all for non profit organizations who help people however I think it's sad that the people who give and give to help make them possible get treated this way over things that are donated in the beginning. All merchandise is tagged with a color coded tag - which is discounted every 5 weeks. The return should be made within the boundaries of the Goodwill return policy. I received 2 items for my birthday in March. You'll never see another penny from me ever ever again ! You can use the benefits of their return policy if you want to return a product for a refund or an exchange. Given the return policy of Goodwill, you will be asked to pay the courier temporarily. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_4',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_5',103,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0_1'); .box-4-multi-103{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Return & Exchange Conditions I can keep the item and its sales slip in my car. I guess it works differently when you purchase online. I got Jack at the register. And my nephew works in e-commerce which is shopGoodwill but more about him in a few minutes!