See all features. Employer Matching Opportunity, 100% Employer Paid Life Insurance Our developer community is here for you. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. VirtualFlex is more than just a contact center model. The world class support of Liveops and unparalleled access to world-renowned clients. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Knowledge Base. Create success for our clients by working cross-functionally to build strategies that maximize program results. FLEXIBILITY AT SCALE. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. To accept cookies continue browsing as normal. What I wish I knew the first time I filed self-employment taxes. Here's everything you need to succeed with Okta. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Without a doubt, they are the most organized company we have ever worked with. Hard to get in contact with managers for help. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops exists to improve people's lives. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. Pros. With VirtualFlex, theres no need to overstaff. A hallmark of Liveops is the idea that learning and improving are never done. You can also manage cookies in your browser settings. Answer. Thanks so much for taking the time to leave a review! View our background and credit check requirements here. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. To find out more, read our Privacy Policy and Cookie Policy. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Documenting details of calls and customer interactions. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. (sales@liveops.com) Press & Media. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. show about fbi agent and dimensional portal. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. Push either the users Okta password or a randomly generated password to the app. The background/credit check requires a $45 processing fee paid directly to our vendor. Learn how. Compensation . Learn about Liveops Enterprise Solutions Click Here . We believe every voice matters. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. This means you can choose when, where, and how often to work! They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Link Okta groups to existing groups in the application. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Director of Customer Care, healthcare organization. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. 2-4 weeksMost training is 2-4 weeks. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. We are passionate about the agent experience, because we know agents have many choices in their careers. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. The background/credit check requires a $45 processing fee paid directly to our vendor. I trust them and look forward to a deeper partnership in the future. Creatively solving problems. Creates or links a user in the application when assigning the app to a user in Okta. Sign an Independent Contractor Agreement. When call volumes are low, you pay less. Earning potential. This login is to access our Shiftboard online scheduling and people management system. Password. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops brought a new level of professionalism to our needs. I love the flexibility. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. View our background and credit check requirements here. Website. Contact UsBecome an Agent. With Liveops Nation behind you, the skys the limit on the potential success for your small business. So how much can you earn? Were committed to earning the right to grow with you by being relentlessly results-driven. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Teams include: Client Results. The agent community sits at the core, and we dont take this lightly. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals. Want to build your own integration and publish it to the Okta Integration Network catalog? . Thank you for sharing your experience with everyone! Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Sign-On: Liveops Agent Services LLC Site. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Copyright 2023 Liveops, Inc. All rights reserved. The best agents arent looking for part-time. My only issues with liveops is the pay amount and the delay in receiving my pay. You can also manage cookies in your browser settings. Dorm Decor Ideas || Explore Detailed Information. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. With Liveops Nation behind you, the. To accept cookies continue browsing as normal. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Were here to improve peoples lives. Liveops Okta. I love the freedom element. Good pay, ability to make your own schedule. Actual earnings may vary depending on client opportunity and support required. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. We didnt just evolve the remote contact center model, we revolutionized it. GM Regional Customer Care Operations, major utility. Relationships are built on a strong foundation of trust and The freedom of an entrepreneur. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Liveops Nation agent news. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Get started on your new home business Flexibility. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. In healthcare, engagement and patient connection are paramount. Duo Security for MFA | Okta. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Note from the editor: The author, Shelly Strom, is a longtime freelance . Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Excellent company! Flexible. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Forgot password? The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. View our background and credit check requirements here. Thats what were there for. Client opportunities may have additional requirements, including expanded client-specific certification. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Talent deserves opportunity. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. We create better outcomes by seeking out and integrating diverse perspectives. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. No matter what industry, use case, or level of support you need, weve got you covered. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. We encourage ideas from everywhere. HSA and PPO Options This te. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. We use cookies to improve your experience on our website. They want right-time. Our scalable platform lets agents define their availability. Grow your home business through Liveops client network, working with the brands you know and love. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Want to become a Liveops agent? Looks like you have Javascript turned off! Director of Customer Care, healthcare organization. Cons. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Managing multiple systems, programs, and screens simultaneously. Organizations. Liveops is a legitimate company. If you love helping improve peoples lives we want you to work with us. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. 5.0. !#liveops #seoulbox #onlineincome We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. We call the agent community Liveops Nation. There are no benefits, no vacation pay, no paid training. At WebCE, we are passionate about delivering exceptional professional development solutions. Money is amazing, but like every job there are flaws. Sign an Independent Contractor Agreement. Create success for our clients by working cross-functionally to build strategies that maximize program results. We work in service of our Agents, Clients, and Employees. Innovate without compromise with Customer Identity Cloud. We call this agent community Liveops Nation. The background check requires a $24.99 processing fee paid directly to our vendor. Secure your consumer and SaaS apps, while creating optimized digital experiences. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. The cons are being able to work in your own home. Your customers deserve the best at every touchpoint. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. - Liveops The modern contact center. Log in. Autonomy. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. We use cookies to improve your experience on our website. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. See Capabilities for more details. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Okta updates a user's attributes in the app when the app is assigned. Go Further; Marketplace. Returns the exact phrase match within quotes. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. You are using an unsupported browser. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. Earning potential. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. Liveops energizes agents through rewards and recognition. Push existing Okta groups and their memberships to the application. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Liveops: Flexibility. You can also manage cookies in your browser settings. Pay, Vacation time, You get to work from home. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. If not, reach through the comment section. Please review the Liveops basic technology requirements by clicking here. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. option Add a new device appears in Duo Mobile settings. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. 7,827 Followers. IT Support Logo. Copyright 2023 Liveops, Inc. All rights reserved. 3,309 Following. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We've been partnering with Liveops since 2010 for all our inbound needs. Sign an Independent Contractor Agreement. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Support. Attack Protection. . great training and continued support. Build a thriving work-at-home business providing remote customer service for top brands. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. About Liveops. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Public Relations e-mail (press@liveops.com) Locations. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Or, sign in using: Login using Okta. Join the company voted one of the Best Places to work in Arizona. Tuition Reimbursement. To accept cookies continue browsing as normal. The background/credit check requires a $45 processing fee paid directly to our vendor. We are empathetic, good-natured, down-to-earth people who like to have fun. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. Liveops. Copyright 2023 Okta. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. This network has hard skills in your industry, and soft skills from life experience. Okta Browser Plugin; Okta Agents. @Liveops. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Add this integration to enable authentication and provisioning capabilities. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Save my name, email, and website in this browser for the next time I comment. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Main hustle or side gig its all up to you. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! There is absolutely no paid training. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. Without a doubt, they are the most organized company weve ever worked with. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. Set your own schedule to work around your life. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. This means you can choose when, where, and how often to work! When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. View our background and credit check requirements here. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. Flexibility. Your email address will not be published. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The agent community comes together . The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Welcome to Liveops Agent Services LLC Shiftboard Login Page. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The agent community comes together . Freedom. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Norms exist to be challenged. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Login. Earning potential. Liveops exists to improve people's lives, and . Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . option Add a new device appears in Duo Mobile settings. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. This means you can choose when, where, and how often to work! Im also a nurse. Copyright 2023 Liveops, Inc. All rights reserved. 1099 Independent Contractor offers no benefits, Paid by the minute. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Login to track your existing support requests. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Find Out How & Apply . You are paid for talk time only and without talk time, there is no pay.