Fill out the form to download your instant rebate and FREE buyers guide! They just promised free hot tubs if you bought one and it snowed on Christmas. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Your new hot tub is a major financial investment. Any assistance you may provide is appreciated. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. Jets are one of the best parts of the hot tub. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! . They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. 151 customer reviews of Aqua Living Factory Outlets. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. All products are proudly made in the USA. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. LPI has so far sent me a subwoofer and a main diverter valve (not needed). I come to find out this control panel is a known defective component but they continue to ship out the same control panel. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. A solution has been advised and implemented, with a contingency if it does not resolve. Then I was told in early December that it was going into production the next week. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. Im in Colorado and order a spa last year. white red blue wire black frog species; favor the bold memory alpha. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. If youre someone who demands the best of everything, premium features like those are a need, not a want. This business is deceitful and your warranty is pretty useless if they dont respond. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. The customer and salesperson have since been in communication following the holiday season and vacation. As of 1-15-2023 the website is still down. I have emails from LPI and text from the vendor. Finally, they admitted that the spa that I purchased did NOT have the audio system. . Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? I was told last year by a supervisor that the tub is my issue not theirs. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. A request to expedite your components has been made. I was told it would go into production in two weeks (even though it was already supposed to be in production). Theme by Out the Box. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. Probably due to illegal aliens working there with no leadership. 4.71 out of 5. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. LPI is also moving away from dealer-based sales and going customer-direct. When calling them back the person on the phone is rude and made me wait about 10 minutes. International Association of Better Business Bureaus. I purchased a Spa on 07/24/2022 for $9,964.00. Then an estimated completion date of June 26. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. I have been making payments. Aqua Living Factory Direct is . Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. No return calls even after I have reached out to their office personnel numerous times. I'm now waiting for my fourth control panel to be sent to me. What a scam. I loved the G2 model hot tub I bought from them for about one year. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. A good hot tub cover will serve you well for quite a while. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! For 15k or whatever he paid for it he could have gotten almost any brand he wanted. Get tips on how to clean different types of jetted tubs and spas. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. ), then we have the best 4 person hot tubs for you! Take a virtual of one of our Aqua Living Factory Outlet showrooms. Gary was great with information and able to answer all our questions without any pressure. Well guess what it did and a lot. Your warranty case ******, has been opened. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Fortunately, its relatively easy to restore the wooden panels around your hot tub. They are cheaply made and are not very energy efficienct. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Evergreen Place is an assisted living facility in Brockport, NY. After some thought, we purchased the G-7 and just love it. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. Its a good question! SOLD MAY 2, 2022. I want my $5,600.00 back. Terrible quality control and customer service. This is the bomb!!!!! It's no wonder that Catalina Spas are considered to be the most popular spas in the world. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. doesn't rain in Phoenix much, so i didn't notice immediately. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. I have had nothing but problems with this tub since then. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. So you better learn to work on it. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. MSRP - $8199. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. If you want a professional to help you every step of the way ask for Danielle. We are currently experiencing this with finding appliances for the new home that were building. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. By focusing on the motions and movements of the program . There are probably 50 brands better. Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. When I contacted the dealer I was referred to lpi directly. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Scotty Baker . Up to $1,000 off your spa! Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. It has performed as promised and we are happy. We apologize for the delay. Dominate search results. Here well look at the reasons a leak might occur and what you can do to stop it. Upon receiving it home and after the installation I realized that what I purchased is not what I received. 04/22/2022. The screws they use are not suited for the elements. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. I'm still in my first year of owning this joke of a hot tub. I am ready to drive this back to them. Their partnerships are a major reason why we are here today.. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. They ended up canceling my order after i made 3 payments. Compact yet powerful, How much is a swim spa? The right tub can make all the difference to your mental and physical health. I use the hot tub once a week. After seeing their 1 star review rating I have to say that is too high. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. Thanks LPI. Beware. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. With detailed information on each of the hot tubs, you will discover new features and what to look. I have a Huion H610 Pro V2. I dont think Dr Wellness has a tub anywhere near 20k. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. We also had issues with communications from the company for a long period of time. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. If I could give zero stars I would. Click on an image below to learn more about the product. The credit card acknowledged that you would retain the credit on 12/30/22. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. A corner hot tub might be just what youre looking for. They have proprietary jets in them. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. This is due to breaks in payment and paying less than the monthly minimum. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. I have never been lied to so often by so many people in my life. We are proud to provide American Made quality hot tubs. $350,000 Last Sold Price. 215 were here. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. I'm not sure who has the better job at LPI, their CEO or **** in shipping. BBB is here to help. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. To The Trade. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. We have found information that says there is cooling off period and think this would apply. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. View David Hatley's business profile as Chief Executive Officer at LPI. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Now they won't return my calls or emails. I called the company 12 times to have this resolved. View Aqua Living's profile on LinkedIn, the world's largest professional community. It was so bad that it froze up the cover and caused the tub to blow the motor twice. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Response. I think they are working on improving that. We did not receive the hot tub. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. It appears that access is not available on two sides of the spa. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices.