EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Hi Ana, Fleet cards differ from commercial credit cards in a few ways. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? The money code information displays at the top of the screen. Ask us your questions here. Terms of Service. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Related Article: Introduction to Credit Card Processing Rates and Fees. Corporate Office Find out more about WEX WEX FUEL CARDS EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments an account in a name who is not associated with our company. Wex Fleet has left a very bad impression. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? WEX adds Visa to virtual payments offering. RIDICULOUS!! Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Fleet Cards What is a fleet card? I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. The Problem is this Wex froze my credit card HSA account they want receipts. How do I qualify for Love's Express Credit? Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Processing statements are intentionally complicated so that they can overcharge you. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Some cards can be set to require the employee to enter mileage at the time of purchase. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Fleet cards are mainly used for gas purchases, but they offer additional benefits. This company and their employees SUCK. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? 3 reasons we see people flipping to a fuel card: Apply Now Click Limits in the top menu, then Update Limits. (See Look up card.). Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Privacy Policy. A few months later an obnoxious debt collection company starts hounding us. We are going through the same situation. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. CardPaymentOptions.com, Inc. All Rights Reserved. Gift & Loyalty Cards, ISO/Agent Program Check the statement(s) you want to make payments for. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. We're WEX. However, Visa and Mastercard offer their own fleet. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Looking that way. We are FSA account holders that are managed through WEX health. They are a credit card company never has an HSA ever asked me for receipts before ever. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Its been months and we still do not have $$$. It helps to understand some of the nuances of the different cards available in the market. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. EMV Credit Card Machines Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. An approved line of credit offered by Love's Travel Stops to approved customers. Wex wouldnt help at all, just lied and wasted our time. Karma wins in the End SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Under the Contract ID drop-down, choose the account from which the money code will be drawn. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Id rather just use my Spark card and get the cash back. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Choose Cash Advance from the drop-down menu. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. We were told that the invoice was correct. They are trying to cover up their lies by sending some spam emails as well. My monthly statements went from $155 to $914! show more WEX Reviews Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Who do I contact? Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. I use my premium refunds to pay for the next months premium. No way to set up an auto pay. The standard Wex, Inc. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Referral Partners Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. However, not all fleet card types are alike. Add a reference number and note, if desired. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Simply add a few details about yourself and the application will be submitted in minutes. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Click Finish. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. In the Amount field, enter the amount you want to add to the card. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! I called to have the charge removed, they said I had to have the account number to do that. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. To better understand why we adjust BBB ratings, please see our Rating Criteria. The card can be used at any gas station that accepts the card. I just got my second invoice from WEX. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. This address will receive confirmation of payment. Get the latest Health Trends & Insights news in your inbox. Shady company Dont ever deal with them!!! But within the category of purchasing cards are several different possible rates. However, they will continue to take my monthly contribution out of my paycheck. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Ready for the ultimate credit card processing experience? Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Youll need to contact your credit card processor. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Data collection offers businesses comprehensive analytics and usage statistics. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. We have no recourse. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 For the tightest security, use Exact Match. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has They never revealed that to us and what was noted was a 6.99% interest rate. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. They will not help you at all, I had no account number as I had no account. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Im now on my 3rd time submitting the form to them. This has to be huge fraud case. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Incompetent fucks. Fleet gas cards are a better way to manage fuel expenses for business vehicles. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. The benefits are straightforward. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. I have been instructed a different way to close the account each time I call. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. All this because WEX, a company we have never had any dealings with ( and never will!) You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. We find that their service and management algorithms are needlessly obstructive. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Required fields are marked *. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Now they want to give us back $86. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Ways to Save. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Also, cant use funds from previous year for 3 months after the new year. A new account was opened for our company that we were unaware of because WEX changed their system. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Other Fees Additional card:$8 per card. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Here Are The Processors Who Don't Hide Fees. This is our complaint on WEX, Inc. 2023 Host Merchant Services. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. WEX is complete rip-off. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. These processors offer Quickbooks integration and have low rates. After getting a charge of over $681 on a $3000 bill we called. Merchant Cash Advance According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. NO. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. I know its confusing .. eye roll .. WEX has frozen my account. Track fuel expenses automatically. Thats where Level 3 enhanced data comes in. They are doing this to many other businesses I found out. You bet. Women play an important role at WEX. Referral Partnership FAQ Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. How does it work? There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. However, you can get an idea of the interchange rates you can expect to pay. We may earn revenue if you obtain services from a provider that we recommend. This information is captured at the time of the sale. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). WEX, Inc. Exxon Mobil should be aware of this. I thought this would be beneficial. Big business pay attention and give your money to a better company. This type of billing is unethical at the very least. Now the meat of the matter what its going to cost?